New Certification: Help Desk Professional Certificate - HDPC™

We are happy to announce our new micro-credential Help Desk Professional Certificate - HDPC™ Our new micro-credential delivers skills through Help Desk that allow the achievement of customers and IT provider objectives.

Help Desk Professional Certificate – HDPC™

The CertiProf® Help Desk Professional Certificate - HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting good practices in the IT support industry.

The program's content includes management skills, financial management, soft skills, techniques, and technical assistance service tools, among others.

Thanks to the Help Desk Professional Certificate – HDPC™, candidates will improve customers' satisfaction by adopting service components of professional assistance, learn how to standardize and use applications to enhance better practices for IT, support peers with knowledge in the appropriate management of Help Desk techniques, and have a clear understanding of the importance of a Help Desk professional.